How to Clear Your Internet Browser's Cache

Modified on Mon, 25 Apr 2022 at 02:53 PM

If experiencing issues with a web application, clearing your browser cache is a fundamental first step that will often resolve the current issue you are facing. When our applications are updated, your browser may still be using old files -- this may result in access or UI problems.

See the steps below to clear your browser cache, depending on the web browser you are using.

Google Chrome

1. On your computer, open Chrome.
2. At the top right, click on the settings icon (three vertical dots).
3. Click More tools > Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

Mozilla Firefox

1. Click the menu button and select Settings.
2. Select the Privacy & Security panel.
3. In the Cookies and Site Data section, click Clear Data….
4. Remove the check mark in front of Cookies and Site Data.
5. With Cached Web Content check marked, click the Clear button.
6. Close the about:preferences page. Any changes you've made will automatically be saved.

Apple Safari

1. Launch Safari.
2. Select Safari > Preferences.
3. Click the Advanced tab and check the box next to Show Develop menu in menu bar.
4. Close the settings panel.
5. From the menu bar, select Develop > Empty Caches.

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