Cancelation Policy - ATC Remote Labs Orders

Purchase through Gilmore Store

ATC Remote lab orders through Gilmore store must be submitted at least two (2) business days prior to the class start date.

Cancellation must be submitted at least three (3) business days prior to the class start date:

• To cancel your order please submit your request to Gilmore Fortinet support team at gglsfortinet@gilmore.ca or call 1-800-795-6661.
• Unused pods are not transferable. 
• Partial cancellations are not allowed.

Purchase Order with Fortinet

ATC Remote labs orders must be submitted to Fortinet at least fifteen (15) business days in advance of the class start date.

Cancellation and changes must be submitted at least seven (7) business days in advance of the class start date. After that only additions will be accepted. Unused pods are not transferable. 

Fortinet does not accept revised purchase orders (POs). To make changes to your order, such as requesting additional remote lab environments, please submit a new purchase order (PO) for the additional quantity required. Make sure to comment on the new purchase order (PO) as an addition to a previous order for internal tracking. See the Purchase Order (PO) Submission Policy for further information. 

To cancel your order, please send the cancellation request to cra@fortinet.com, CC atc@foritnet.com, and the Fortinet Training team. 

No refunds or rescheduled lab orders are permitted if you fail to contact Fortinet Training within the cancellation policy timeline.