Labs are not showing due to pop ups being blocked, what should I do?

Modified on Fri, 09 Jun 2023 at 12:49 PM

Typically, you are Clicking the link pointing to the Lab within your course page. If you did click the lab icon as in the picture below and are not able to locate the window with your lab or nothing seems to happen, your lab actually could have started but the browser tab may have blocked the pop-up window from opening.




The window that should normally open would look like this:


If you can not find the lab window spawned up, and you are not able to find it in any of the open tabs, there could be an issue with the pop-up setting of the browser.  Maybe, your browser is set up to block pop-up windows. 


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Most of the time, pop-up blocker services are set to ‘enabled’ by default when you first install a new browser on your computer.


Today, the most common browsers available are Mozilla Firefox, Google Chrome, Opera, and possibly Safari if you’re a MacOS user. 

Fortinet highly recommends using Chrome for all users.

The sections below will describe steps to enable your browser to open pop-up windows.


 For Firefox


In the Firefox address bar, enter in about: preferences , then press [ENTER]


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  •  Select the Privacy & Security panel
  • Go down to the Permissions section. 
  • Uncheck the box next to Block pop-up windows to disable the pop-up blocker altogether. 
  • Click the Exceptions… button to the right of Block pop-up windows to open a dialog box to choose which sites are allowed to display pop-ups. 
  • Type or paste the address of a website and click the Allow button to add it to the list of sites that will be allowed to open pop-up windows. 
  • Click the Save Changes button to apply your changes. 

For Chrome


Allow pop-ups for specific sites only:

1. Open your Chrome web browser and navigate to the site you want to allow pop-ups on.

2. Click the lock icon to the left of the address bar.


3. In the pop-up menu, click the drop-down next to Pop-ups and redirects, and change it from Block to Allow. You can also do this by clicking Site Settings and scrolling down to Pop-ups and redirects.

For Opera


  • In the Opera address bar, enter in then press [ENTER]
  • Click the lock icon to the left of the address bar.

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  • Click Site settings
  • Scroll down, and locate Pop-ups and redirects



  • Then click Allow


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By allowing pop-up windows to open, you may be able to see the missing windows that have courses and labs.

If all the above fails, raise a support ticket.



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