On-demand lab support within self-paced courses is limited to issues involving lab platform or virtual devices that are not working as expected. To contact Training Support, go to Fortinet Training Institute Helpdesk page.
Note that support does not include the assistance and guidance of certified trainers, nor does it cover issues that are caused by users who miss configuration steps or do not complete them as described in the lab guides.
If you need the assistance and guidance of certified trainers, you can purchase enrollment in one of our Fortinet authorized, instructor-led training sessions. See Fortinet Training Institute Purchasing Process for more information about purchasing Fortinet training products, including instructor-led training sessions.