My lab doesn't load, and later displays Complete

Modified on Fri, 02 Feb 2024 at 08:52 AM

Your lab doesn't load, but eventually displays the message Complete 

 

You click the lab:  

 

Graphical user interface, text, application

Description automatically generated 

 

Then, you start your session: 

 

Graphical user interface, text, application

Description automatically generated 

 

The lab seems to be missing or not loading.


When you try again later, the system shows that your lab is Complete. 

 

Graphical user interface, application, Word

Description automatically generated 

 

This error may be caused by the browser itself, or by pop-ups being blocked in the browser settings. You should use either Chrome or Firefox. Update the browser to the latest version, and clear the cache. 


This error may also be caused by an issue with lab infrastructure. 


If using the correct browser and disabling pop-up blocking doesn’t resolve the issue, open a support ticket. Include screenshots and browser details in the ticket.

 

 

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