As ATC/FCT, how can I get support for Fortinet Lab issues?

Modified on Fri, 23 Feb 2024 at 11:25 AM

The Fortinet Training lab support team is available to promptly attend to your requests in English, with staff in APAC, EMEA, and AMER. The Fortinet Training Institute Helpdesk portal also suggests solutions to commonly known user issues and best practices.

To open a Lab support request

  1. Log in to the Fortinet Training Institute Helpdesk portal.
    For more information, see How to log in to the Helpdesk as a Customer?


  2. Click Submit a ticket.
    A screenshot of a phone

Description automatically generated


  3. Fill in the ticket form as follows:
What is your request related to?Authorized Training Center (ATC)
What is your ATC request related to?Support Fortinet hosted labs

  1. In the Description field, provide further details such as:
  • Details of the issue
  • Steps to reproduce the issue
  • Does this issue impact a single or many users? (provide names)
  • Page and step in the Instructions being followed (lab guide, webpage etc.)
  • Screenshots of the error

Upon receiving the ticket, a support representative will promptly connect with you.

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