Why did Pearson VUE stop the delivery of my OnVUE exam?

Modified on Tue, 27 Aug at 8:30 AM

To maintain high security throughout online exam delivery, protect exam content, and confirm you are following online-testing rules, Pearson VUE will monitor you at all times. Audio and video may be recorded, and an exam monitor/proctor may contact you or even stop your exam if they witness any questionable behavior.

To avoid having your exam session revoked, review some of the critical rules:

You must stay in your designated testing space, in view of your webcam throughout your exam
You cannot get up and walk around or leave your testing environment
Unless requested by a greeter or proctor, do not move your webcam once your exam has started
No one can enter or pass through your testing environment
You may not communicate with anyone other than your proctor
Do not read the test questions aloud; mumbling or speaking out loud will lead to a warning
Keep your mobile phone in the room where you are testing, but out of arm’s reach
Headphones and headsets (wired or Bluetooth) are not allowed

Testing online has unique requirements. Here is a guide to testing online: https://home.pearsonvue.com/Test-takers/onvue/guide.

Please review the OnVUE testing policies and procedures: https://home.pearsonvue.com/fortinet/onvue.

If you have any questions or concerns regarding your exam delivery, your first step is to contact Pearson VUE customer service for test takers. See https://www.pearsonvue.com/us/en/test-takers/customer-service.html. If you escalate your case to the Fortinet Training Institute Helpdesk, please be prepared to provide a Pearson VUE customer service case number.