Why was my national ID rejected by Pearson VUE?

According to Pearson VUE ID requirements, the government-issued identification card must be a plastic/PVC hard copy and all other forms of IDs such as letters, paper, and digital formats are not accepted.

Some additional information about acceptable identification:

• Test-taker identification requirements policy: Fortinet Training Institute | Exam Policies
• Guide to testing online: https://home.pearsonvue.com/Test-takers/onvue/guide
• OnVUE testing policies and procedures, here: https://home.pearsonvue.com/fortinet/onvue