My lab keeps disconnecting or running slowly

Modified on Fri, 2 Feb at 8:51 AM

Before opening a support ticket, check the following items:

  • Are you using a Wi-Fi or wired internet connection? For stability, you should use a wired connection.
  • Which OS are you using? You should use a supported OS.
  • Are you using antivirus software?
  • Are you using a firewall? You should disconnect from any firewall.
  • Are you using a VPN? You should disconnect from any VPN.
  • Does your internet connection meet the minimum bandwidth requirements of 150 Kbps for each lab device? We recommend 450 Kbps so you can connect to three lab devices at once.

Next, you can run the Fortinet Lab Access Test at It will tell you if your browser supports Canvas and WebSocket (required) and includes a speed test. The speed test provides information about the connection between your computer and the datacenter where your lab is running.

Choose your region from the drop-down list, and then click Run.

Note: A utility such as reports only the speed between your computer and your internet service provider, and therefore isn't the best measure of the speed between your computer and the lab.  

If your lab continues to have performance issues, open a support ticket. Include the results of the speed test in the ticket.


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