How to log in to the Helpdesk as a Customer?

Modified on Wed, 02 Nov 2022 at 01:39 PM

To log in as a customer:

Go to https://helpdesk.training.fortinet.com/.
Click Login as shown in the picture below

Chose the option, Are you a customer? in the picture below, and click "Login here".

You will be redirected to the FortiCloud authentication page. If you already have a FortiCloud user account, you will choose the "Log in" option;

If this is the first time, click [Register] to create a new account at FortiCloud.

Once your account in FortiCloud is created, go back to the helpdesk portal and follow Step 1 as shown above. This time, however, you will simply provide previously-stored credentials in FortCloud and the same will be passed to the Helpdesk to authenticate you.

Once you are authenticated in FortiCloud, your Training HelpDesk account will be created and you will be redirected to the HelpDesk portal landing page.