What are the requirements for user accounts?

Modified on Fri, 27 Jan 2023 at 05:52 AM

All users registered on the Fortinet Training Institute portal should ensure that their profiles abide by these general rules: 

  • One training account per person: 

    • If you have multiple accounts, please open a support request to have your accounts merged. All training history between accounts will be retained.

    • If one of your accounts uses a public domain email address (for example, @gmail or @hotmail), and another uses a business domain, your account post-merge will use your business domain.

  • Email addresses must be name-specific; that is, no alias emails such as sales@ or admin@ email addresses are permitted.

  • Email addresses are case-sensitive. Always use lowercase spelling.

To submit a Fortinet Training Institute support request to have your accounts merged:

  1. Log into the Fortinet Training Institute helpdesk portal.
  2. Click Submit a ticket.
  3. Complete the form.
  4. Click Submit.

A Fortinet Training Institute representative will contact you shortly. 

You can follow up and keep track of your Fortinet Training Institute helpdesk requests through: https://helpdesk.training.fortinet.com/en/support/tickets

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