How to log in to the Helpdesk as a Customer or Partner for support?

Modified on Thu, 18 Apr 2024 at 01:39 PM

The Fortinet Training Institute now provides a ticketing system to improve how we support our training customers. 

You can follow up, update, and manage all previously raised tickets in one consolidated view through the Fortinet Training Helpdesk portal, and manage your training support tickets from there.


If you have not yet logged in, the system will prompt you to log in before submitting a ticket. Here is how:

1. At the Fortinet Training Institute Helpdesk portal, click Sign in.


2. Select to Sign in as a Customer/Partner.


3. You will be redirected to the FortiCloud authentication page.
  • If you have a FortiCloud user account, select Log in and enter your credentials. 
  • If you do not have a FortiCloud account, click Register to create your new support account.

Note that if you submit an incorrect username or password, you will be prompted to input a security code.


If you don't receive a security code in the email account you just provided, it's most likely because you still don't have a FortiCloud account. In this case, go back to Step 3 and click Register to create your account.

Once you are authenticated in FortiCloud, you will be taken back to our Fortinet Training Helpdesk portal landing page, where you will be able to create, submit, update, close, or review the status of your existing tickets.

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