What to do if the lab guide is not showing in the window?

Modified on Fri, 8 Dec, 2023 at 8:36 AM

Summary: Students report that they managed to provision their lab sessions properly (no lag, all devices are up and everything up and running), while the Lab Guide is not showing.

Typically:

As you can observe, the student’s only choice is to end his session

Most probably, the browser is using a web content filtering tool, preventing the Lab Guide from being displayed.

Clearing the cache or using an incognito window helps resolve the issue.

Clear Chrome Cache

. On your computer, open Chrome.

. At the top right, click More

. Click More tools. Clear browsing data.

. At the top, choose a time range. To delete everything, select All time.

. Next to "Cookies and other site data" and "Cached images and files," check the boxes.

. Click Clear data

. Restart Chrome

Clear Firefox Cache

. In the Menu bar at the top of the screen, click Firefox and select Preferences. ...

. Select the Privacy & Security panel.

. In the Cookies and Site Data section, click Clear Data….

. Remove the check the mark in front of Cookies and Site Data. ...

. With Cached Web Content check marked, click the Clear button.

. Restart Firefox