What to do if the lab guide is not showing in the window?

Modified on Fri, 08 Dec 2023 at 08:36 AM

Summary: Students report that they managed to provision their lab sessions properly (no lag, all devices are up and everything up and running), while the Lab Guide is not showing. 


As you can observe, the student’s only choice is to end his session

Most probably, the browser is using a web content filtering tool, preventing the Lab Guide from being displayed.

Clearing the cache or using an incognito window helps resolve the issue.  

Clear Chrome Cache 

. On your computer, open Chrome. 

. At the top right, click More 

. Click More toolsClear browsing data. 

. At the top, choose a time range. To delete everything, select All time. 

. Next to "Cookies and other site data" and "Cached images and files," check the boxes. 

. Click Clear data 

. Restart Chrome 


Clear Firefox Cache 

. In the Menu bar at the top of the screen, click Firefox and select Preferences. ... 

. Select the Privacy & Security panel. 

. In the Cookies and Site Data section, click Clear Data…. 

. Remove the check the mark in front of Cookies and Site Data. ... 

. With Cached Web Content check marked, click the Clear button. 

. Restart Firefox 

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